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Customer Reviews
BROWNSBURG FLOWER SHOP
Local Brownsburg, IN florist
Average Customer Rating: 4.5 of 5 stars. (101 reviews)
Date: Oct 01, 2017
Name:

State/Province: IN

Very pleased.
Michelle's Reply:
Date: Oct 02, 2017, 11:12 am

Thank you so much for taking the time to give us a review. We look forward to taking care of your flower orders in the future. Michelle Robertson Brownsburg Flower Shop
Date: Aug 06, 2017
Name:

State/Province: IN

Arrangement was pretty but the roses were already turning brown on edges when i received the bouquet.
Michelle's Reply:
Date: Aug 07, 2017, 12:42 pm

Jamie, I am very sorry you were not happy with the roses, we will replace them tomorrow 7/8/2017 Tuesday. Thank you for letting us know. Michelle Robertson
Date: Aug 03, 2017
Name:

State/Province: FL

Thank you for making time to chat on the phone to review our online order. You helped to assure that the flowers would arrive on short notice at the services as intended. The arrangement was beautiful and appreciated by all! Thank you for making the process easier from a distance during a difficult time!
Michelle's Reply:
Date: Aug 03, 2017, 11:36 am

Thank you so much for taking the time to give us a review. It was a pleasure talking with you regarding your order. We look forward to working with you again. Thank you Michelle Robertson
Date: Jul 19, 2017
Name:

State/Province: PA

I was very please and greatful that you have this service available for out of town friends and relatives of short hospital stay patients. Thank You, arrangement was very beautiful.
Michelle's Reply:
Date: Jul 19, 2017, 8:39 am

Leo Thank you for taking the time to give us a review. I am very happy you were pleased with our service and your arrangement. We look forward to helping you again. Thank You! Michelle Robertson
Date: Jun 10, 2017
Name:

State/Province: IN

Beautiful flower arrangement with a wonderful fragrance!
Michelle's Reply:
Date: Jun 12, 2017, 8:01 am

Misty Thank you for taking the time to give us a review. We appreciate your comments and look forward to helping you in the future. Michelle Robertson
Date: May 31, 2017
Name:

State/Province: KS

Fruit arrived and was either under ripe, like the pineapple and pears that still weren't ripe a week later, or the grapes and oranges that were too ripe and partially moldy. When the basket was picked up the cellephane was so thin it broke open and fruit went everywhere. My guess is it was planned that way so a picture couldn't be taken off how bad the entire basket looked.
Michelle's Reply:
Date: May 31, 2017, 7:21 am

Sandra, I am very sorry you were not happy with the fruit basket. We would have been more then happy to replace everything immediately had we know you were unhappy. I would like to offer to send a flower arrangement of the same value for you, or a refund. Please let me know what we can do to make you happy. Michelle Robertson 317-852-4169
Date: May 30, 2017
Name:

State/Province: AZ

Very easy online ordering from Arizona for Mother's Day in Brownsburg. The flowers arrived at the nursing home on time and my mother loved them. Thank you for your excellent service.
Date: May 23, 2017
Name:

State/Province: AZ

Very easy to select & order online. Delivered same day. The recipient conveyed the bouquet was lovely.
Date: May 11, 2017
Name:

State/Province: VA

Absolutely beautiful bouquet of flowers. Great online ordering. Gorgeous job!
Michelle's Reply:
Date: May 12, 2017, 6:46 am

Thank you for taking the time to let us know how we are doing. So very happy you are pleased with your flowers! We look forward to your orders in the future. Michelle Robertson
Date: Apr 24, 2017
Name:

State/Province: IN

The arrangement was absolutely beautiful.
Michelle's Reply:
Date: Apr 24, 2017, 1:33 pm

Renee Thank you so much for taking the time to give us a review. Your comments are much appreciated. Thank you, we look forward to helping you again!
Date: Apr 11, 2017
Name:

State/Province: IN

Excellent service in creating the bouquet and delivering it.
Date: Apr 09, 2017
Name:

State/Province: IN

Flowers's were in very poor shape. Extremely wilted on almost every one of the roses. Delivery driver was nice and on time.
Michelle's Reply:
Date: Apr 10, 2017, 1:05 pm

Michele, Thank you for your comments. I am very sorry you were not happy with your flowers, I wish you would have called us we would have been more then happy to replace your flowers immediately. I will note on your husbands account that we owe him a free arrangement next time. Again thank you for your comments. Michelle Robertson
Date: Mar 30, 2017
Name:

State/Province: IN

The customized floral arrangement your team delivered was simply beautiful - my friend loved it! Thank you for always delivering outstanding craftsmanship and service.
Michelle's Reply:
Date: Mar 30, 2017, 2:26 pm

Misha Thank you for taking the time to give us your comments we appreciate your business very much!! We look forward to taking care of you again soon. Michelle Robertson
Date: Mar 05, 2017
Name:

State/Province: TN

Very helpful and kind on the phone.
Michelle 's Reply:
Date: Mar 13, 2017, 8:06 am

Nicole Thank you for taking the time to let us know how our service was for you. We very much value you opinion and thank you for your order. Looking forward to helping you with all your floral needs. Michelle Robertson
Date: Mar 01, 2017
Name:

State/Province: IN

I was very pleased with the service from Brownsburg Flower Shop - I will shop here again!
Michelle's Reply:
Date: Mar 02, 2017, 1:42 pm

Thank you for your business and taking the time to give feedback. We look forward to helping you again. Michelle Robertson
Date: Feb 28, 2017
Name:

State/Province: IN

The bouquet was great. Delivery was spot on. Thanks a lot!
Michelle 's Reply:
Date: Mar 02, 2017, 1:44 pm

Dallas Thank you so much for your order, and thank you for the positive comments. We look forward to taking care of you again. Michelle Robertson
Date: Feb 17, 2017
Name:

State/Province: IN

The flowers were beautiful! I did not receive flower food or the balloon my husband paid extra for. Cathy Haskett
Michelle's Reply:
Date: Feb 17, 2017, 8:06 am

Cathy, I am sorry the balloon was not with your delivery I will be sure to refund the money! Thank you for letting us know about the balloon and the flower food we will be sure to do better in the future!! Glad you were happy with the flowers. Thank you again. Michelle Robertson
Date: Jan 17, 2017
Name:

State/Province: IN

They didn't have the planter I ordered so not sure what it looked like since I didn't get to attend the service & it was delivered an hour before the service was over. Not sure I would use them again.
Michelle Robertson's Reply:
Date: Jan 17, 2017, 12:39 pm

Pam, I would like to assure you the Croton Plant that you ordered was delivered by 3pm. as we had several things that went to the service. Unfortunatly sometimes things are not always braught out by the funeral home if they come at diferent times. I know Matthews was very busy that day with other viewings. We would like another chance to make you happy when you order again please ask for me (Michelle) and I will be sure to take extra care with your order, I look forward to hearing from you. Michelle Robertson
Date: Dec 27, 2016
Name:

State/Province: IN

Beautiful arrangement. Excellent service. Florist had to substitute the vase and called to make sure that was ok with me. I love working with these folks!
Michelle's Reply:
Date: Dec 30, 2016, 8:11 am

Thank you Maxine, We appreciate your kind words, we value you as a customer. Michelle Robertson
Date: Dec 09, 2016
Name:

State/Province: IN

Very nice.
Michelle's Reply:
Date: Dec 12, 2016, 10:30 am

Thank you for your order. We look forward to helping you again! Michelle Robertson
Date: Dec 03, 2016
Name:

State/Province: IN

This was not my favorite floral arrangement. Normally I love love their selection but this time the two hydrangeas that were the focal point died the very next day leaving it looking empty.
Katie's Reply:
Date: Dec 07, 2016, 11:43 am

Katie, I am so sorry the Hydrangea did not do well for you, we work hard to be sure everything goes out fresh. If there is ever a problem in the future I would be more then happy to replace the flowers or the entire arrangement if need be, if you call and let us know, we want our customers happy! I will be sure to mark your name in our system that you get $20.00 off your next local delivery. I look forward to your future business. Michelle Robertson
Date: Nov 04, 2016
Name:

State/Province: IN

My wife loved the flowers. Will use this service again.
Michelle's Reply:
Date: Nov 15, 2016, 7:50 am

We thank you for your order and your positive review, we will always work hard to keep you happy with the quality of our flowers and our service to you. Thank you again. Michelle Robertson
Date: Oct 11, 2016
Name:

State/Province: TX

exexcllant
Michelle's Reply:
Date: Oct 19, 2016, 12:50 pm

Thank you so much, we look forward to your next order!! Michelle Robertson
Date: Sep 23, 2016
Name:

State/Province: IN

The bouquet was beautiful and delivered on time.
Date: Aug 17, 2016
Name:

State/Province: OH

These flowers were great. She was thrilled. Thank you.
Date: Aug 01, 2016
Name:

State/Province: IN

This arrangement was sent by my husband while he was out of state for the start of the school year. It was delivered quickly and on time. It is hands down one of freshest and most beautiful arrangement I have ever received. Thank you for providing such quality service and product! We will definitely be ordering from here again in the future.
Date: Jul 07, 2016
Name:

State/Province: IN

Great service, nice product, very pleased.
Date: Jun 27, 2016
Name:

State/Province: IN

Was very pleased with the floral arrangement.
Date: May 22, 2016
Name:

State/Province: WA

The feedback from those that saw them said they were beautiful! However the site I order from is never up to date. I order something and that particular flower is not available. They always call to confirm what I would like to change to which is fabulous. However I live in WA and the call is usually very early. ???? I do appreciate the service that I am given.
Michelle's Reply:
Date: May 26, 2016, 7:34 am

Diane, I really appreciate your comments. We will check the time zones before we call I am sorry we have woke you in the past. That is a great thing for us to start checking! We will do our best to keep a closer eye on some of the items on the site. Thank you again for your business.
Date: May 20, 2016
Name:

State/Province: MA

perfect
Date: May 11, 2016
Name:

State/Province: IN

There was a mistake made when I ordered mother's day flowers on line; even though the delivered bouquet wasn't what I ordered, it was beautiful. I called the shop to see what I could do to make sure the mistake didn't happen again in the future. Not only were they helpful, but they delivered a corrected order to my mother- in -law at no extra charge. I was truly impressed with the way this was handled and I will highly recommend the Brownsburg Flower shop to my friends and family.
Michelle's Reply:
Date: May 12, 2016, 7:50 am

Mandy, Thank you for your business! Excited to help you with all your floral needs in the future! Thanks again Michelle
Date: May 10, 2016
Name:

State/Province: GA

Michelle, Thank you, Thank you, Thank you, for the beautiful arrangement sent to my mother. I also, appreciate your kind and professional way in which you handled our situation and delivery. Your excellent service is rare and remarkable. Thank you Barry Crohn
Michelle's Reply:
Date: May 12, 2016, 7:52 am

Barry, So nice to work with you, glad you were happy with our service we all work hard to keep our customers happy! Looking forward to helping you with all your floral needs. Thanks Again Michelle
Date: May 10, 2016
Name:

State/Province: GA

Michelle, Thank you, Thank you, Thank you, for the beautiful arrangement sent to my mother. I also, appreciate your kind and professional way in which you handled our situation and delivery. Your excellent service is rare and remarkable. Thank you Barry Crohn
Date: May 09, 2016
Name:

State/Province: IN

The flowers looked and smelled great
Date: Mar 24, 2016
Name:

State/Province: IN

Everything went great, wasn't until i went into the Flower shop because of a question I had, then I found out u didn't deliver Greefield, it would have been easier if the Website had said that because my stone would have never been delivered.
Michelle's Reply:
Date: Mar 24, 2016, 3:57 pm

We are so glad you came in to see us. We would have called you about the delivery situation as soon as we saw your order. Thank you again for your order it was nice meeting you!
Date: Mar 03, 2016
Name:

State/Province: IN

Beautiful arrangement. Very pleased. I also liked that i got an email when flowers were delivered.
Date: Feb 03, 2016
Name:

State/Province: TX

Love the same day service, communication on delivery time or confirmation would have been nice
Date: Jan 21, 2016
Name:

State/Province: IN

I spoke with Michelle, who was prompt, friendly, and professional! I called the florist around 3:00pm hoping for next day delivery to a funeral. Without asking she offered to take my delivery to the viewing which started at 5:00pm that same day. Excellent service!
Date: Jan 09, 2016
Name:

State/Province: IN

Thank you Michelle and all at Brownsburg Flower Shop! Have a Great 2016! Jim
Date: Nov 30, 2015
Name:

State/Province: IN

My son uses your shop for all the special occasions in my life and you have always done a beautiful job. Thank you
Date: Nov 28, 2015
Name:

State/Province: IN

The get-well planter was delivered on time and well received! I would use them again as I was pleased with the service and product!!
Date: Oct 28, 2015
Name:

State/Province: CA

EXCEPTIONAL SERVICE!!! I mistakingly entered the wrong house number for the delivery. The driver called me and gave me a couple minutes to find the correct number. Phew! Thanks so much!
Date: Oct 28, 2015
Name:

State/Province: IN

You guys were great. My daughter loved her gift basket. Thank you so much.
Date: Oct 08, 2015
Name:

State/Province: IN

Flowers were wilted when they arrived at the funeral home... Brownsburg Floral did come out and replace them once they were notified.
Date: Oct 06, 2015
Name:

State/Province: IN

Stunningly gorgeous flowers!
Date: Sep 17, 2015
Name:

State/Province: IN

I recieved 2 floral arrangements for my birthday. Both were very lovely. Well satisfied
Date: Jun 11, 2015
Name:

State/Province: NH

The person I sent the flowers to couldn't rave enough about how beautiful they were. Thank You!!!
Date: May 21, 2015
Name:

State/Province: IN

The product and service met my expectations.
Date: May 13, 2015
Name:

State/Province: MO

My friend was out of town unexpectedly on the day I asked for delivery. Thank you for being so accommodating and changing the delivery to the following week with no extra charges. I REALLY appreciate it!
Date: Apr 11, 2015
Name:

State/Province: IN

Beautiful flowers!
Date: Mar 27, 2015
Name:

State/Province: OH

It was deluvered quickly and it looked nice but there was not very much blue in the flowers.
Date: Feb 18, 2015
Name:

State/Province: IN

My flower bouquet is beautiful. Flowers were fresh and neatly arranged. I received a call regarding them being delivered and flowers arrived less than 15 minutes later.
Date: Feb 18, 2015
Name:

State/Province: IL

Thank you for your prompt service during the busy season of valentines day. They even contacted me to let me know they needed to make substitutions on the bouquet I ordered.
Date: Feb 12, 2015
Name:

State/Province: IL

I requested the flowers to be delivered before 12n and they were not delivered until about 3:30. The order was placed a week ahead. The day of the order I get a call asking whether Kara was a student or teacher (teacher). I did not get message. Part of getting the delivery earlier was to allow her to bask in the glow of coworkers knowing it was her birthday and her father loves her. So, my suggestion, review orders when they come in, not when they are set to go out. Less stress for everyone. Thank you
Michelle Robertson's Reply:
Date: Feb 12, 2015, 4:34 pm

I am sorry that you did not get a call when the order came in . We do have to call to verify the recipient is a student or employee, the school does not allow students to receive flowers so we always have to check and yes we should have called when we received the order. The flowers were delivered at 10:45 and signed by a K. Green who must have been working in the office. I am sorry your daughter was not notified that she had a delivery that was there for her to enjoy for the day. We appreciate your business and your input and hope we can take care of you again. Michelle Robertson
Date: Jan 05, 2015
Name:

State/Province: IN

Great service! Flowers were beautiful and arrived when promised. Brownsburg Flower Shop is my go to place for ALL occasions when I need to send flowers!
Date: Dec 22, 2014
Name:

State/Province: IN

Great service.. As always
Date: Dec 02, 2014
Name:

State/Province: GA

I called near closing time the day before Thanksgiving and was given extreme courtesy and helpfulness in fulfilling an order for a funeral. The plant and basket I ordered was perfect and very nice. Thank you "Karen" for your kindness and help.
Date: Nov 23, 2014
Name:

State/Province: MI

My mom loved her flowers and it was great next day service.
Date: Oct 15, 2014
Name:

State/Province: NC

Awesome customer service. The flowers were beautiful.
Date: Aug 20, 2014
Name:

State/Province: IN

Gift was very nice but I received one that was supposed to be delivered to Justin Dunn. One card had my name & address on it and another card has his name on it. So I'm afraid I received something that I wasn't supposed to get and the same thing happened to him.
Michelle's Reply:
Date: Aug 26, 2014, 1:16 pm

Thank you for letting us know about this. We work very hard to not make mistakes of this nature. I very much appreciate your letting me know about it. The orders for you and Justin Dunn were both addressed to the same address and the person at that address was nice enough to give us the correct addresses for both of you. There must have unfortunately been a mix up on our part in changing the cards to the new addresses. Again please accept my apology and I hope you enjoyed the gift basket.
Carey's Reply:
Date: Aug 26, 2014, 1:25 pm

Thank you Michelle. I did enjoy it! :)
Date: May 12, 2014
Name:

State/Province: IN

Flowers were beautiful and very fresh.
Date: Mar 14, 2014
Name:

State/Province: IN

Beautiful arrangement and wonderful service!
Date: Feb 17, 2014
Name:

State/Province: IN

You guys amazed me, both with your beautiful flowers and also the way you handle any issues that might arise during a transaction! Thank you much and I will buy all my future flowers from you! Five stars for sure!
Date: Feb 03, 2014
Name:

State/Province: IN

My experience in sending flowers through your shop was and always has been excellent. You provide friendly, courteous, prompt service and always do your very best to fulfill my order(s). I never consider using any other florist when I need to order flowers. Thank you for your superb service.
Date: Jan 03, 2014
Name:

State/Province: IN

The service was excellent and the floral center piece was gorgeous. I would definately use your florist again.
Date: Dec 23, 2013
Name:

State/Province: IN

Flowers are fresh, arrangement very cute. Delivery person reminded me to water them every other day and was very cordial.
Date: Oct 11, 2013
Name:

State/Province: ME

The flower shops web site was very user friendly. It was close to the recipients address and they did not charge excessive fees for local delivery as national flower shops do. Great service, excellent flowers.
Date: Oct 07, 2013
Name:

State/Province: IL

When my friend sent me a photo of flowers, they looked beautiful as usual but I was disappointed that there was very little orange and fall type arrangement.
Date: Aug 20, 2013
Name:

State/Province: IN

I ordered two arrangements from your shop for a funeral. I have never ordered from your shop before, but I was told you were handling the flowers for the family. You did an excellent job of coordinating my arrangements with those the family ordered. All the flowers combined for a beautiful tribute at the church.
Date: May 02, 2013
Name:

State/Province: IN

I live in England and wanted to send a basket of flowers to my parents to let them know I'm still thinking of them. I ordered them in the morning (we're 5 hours ahead here) and they were delivered the same day! Fantastic service and the flowers looked lovely. I will be using Brownsburg Flowers again, as they are local to my parents and are a very good price!
Date: Apr 29, 2013
Name:

State/Province: IN

Ginger and my floral arrangement was sent to our office for Administrative Assistant Day. The flowers were lovely and so bright and colorful! After 5 days, the bouquet still looks nice. Martha Craig
Date: Apr 25, 2013
Name:

State/Province: IN

Date: Apr 10, 2013
Name:

State/Province: IN

Our arrangement was for a funeral; Our family always likes to send a living memorial, and the Azalea was perfect, Beautiful! Thank you
Date: Mar 19, 2013
Name:

State/Province: VA

My sister loved the beautiful arrangement. Arrived on time. Easy to order online. Thank you!!
Date: Feb 27, 2013
Name:

State/Province: NV

very beautiful arrangement, I received a call from Sara (very nice person) who said they did not have the exact color in the picture shown... I said make it nice and that is what they did..my daughter loved it
Date: Feb 11, 2013
Name:

State/Province: IN

Very efficient service from your flower shop.
Date: Feb 05, 2013
Name:

State/Province: AB

My friend in Brownsburg was thrilled with your fruit basket, she said it was so heavy she could barely lift it and she felt like she was back in California with all that wonderful fresh fruit! Great report from her! Tx a million, Rachelle Capp Canada
Date: Jan 25, 2013
Name:

State/Province: IN

The arrangement was darling - sweetly done ....
Date: Nov 09, 2012
Name:

State/Province: MI

My mother said the flowers were very colorful and that it was a lovely bouquet. Thank you for helping to make her 84th Birthday brighter. Cathy
Date: Oct 26, 2012
Name:

State/Province: IN

Date: Oct 06, 2012
Name:

State/Province: GA

My brother sent me a picture of the arrangement, since we were not able to make the trip to Indiana for the funeral. The arrangement was beautiful! We were very happy with it. Thanks for doing such a great job!
Date: Aug 08, 2012
Name:

State/Province: CA

Very nicely done and very prompt delivery.. I will most defiantly use you service again...Thank you
Date: May 15, 2012
Name:

State/Province: IN

Flowers arrived on time and were in excellent shape. Very pleased with them.By the way, I had ordered flowers for my sister-in-law a week ago and they were wired to Baton Rouge and she called to tell how beautiful they were. Thanks for your good service.
Date: May 05, 2012
Name:

State/Province: IN

The candy bar basket arrived on time and with more candy than I expected! Very cute! I was a little disappointed that it did not come in a smiley face mug like I expected though.
Date: Jan 27, 2012
Name:

State/Province: IL

The fruit basket arrived on time, where I asked for it to go (private family area of funeral home for where family rests in between things), and my friend said it was all great.
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BROWNSBURG FLOWER SHOP
121 Copeland Dr
Brownsburg, IN. 46112
Local: (317) 852-4169

All prices shown in US dollars



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